Reporting Fraud & Security Tips

Identity Protection

Do not share your Personally Identifiable Information (PII) e.g. your birthday and address unless absolutely necessary and do not assume that a caller is genuine simply because they know your bank details.

Make photocopies (front and back) of vital information you carry regularly and store them in a secure place. Then, if your purse or wallet is lost or stolen, you have contact information and account numbers readily available. Never provide payment information on a call that you did not initiate.

Account and Cheque Book Security

Do not pre-sign cheques Review account statements carefully. Regular account review helps to quickly detect and stop fraudulent activity. Ask about suspicious charges. Write on the cheque in such a way as to prevent unauthorized insertions, by ruling off any blank space after the payee’s name and always inserting the word “only” after the amount in words; Store new and cancelled cheques in a safe and secure location. Keep your contact details updated and communicate any changes to your branch immediately. These might include: Physical address, Phone number, email address.

ATM Card

Always keep your ATM card in a safe and secure place. Treat it as you would for cash or cheques. Contact Housing Finance Bank via our official communication channels if your card is lost/stolen, or if you suspect unauthorized use. Do not keep your PIN together with your ATM card. To protect your account, Housing Finance Bank recommends you change your Personal Identification Number (PIN) regularly.

When selecting a PIN, don’t use a number that appears in your wallet or purse, such as name, birth date, or phone number. Do not share or write down your PIN. Make sure any internet purchase is secured with encryption to protect your account information. Look for secure transaction symbols such as a lock symbol in the address bar or lower right-hand corner of your web browser. Also check for “https://…” in the address bar of the website. The “s” indicates “secured” and means the web page uses encryption.

Online Security

Do not use Personally Identifiable Information (PII) as a password or PIN e.g. Birthdate, NSSF number or address. Protect your online passwords. Don’t write them down or share them with anyone.

Email Security

If you receive a suspicious email, do not respond or provide any information. If you have responded to such an email, please contact us on [email protected] or 0702010905.

Mobile Security

Keep your account numbers, passwords, Social Security number and date of birth private. Never share your personal or financial information in a text message, phone call or email. Avoid storing your banking password or other sensitive information on your smartphone or in an app where it could be discovered if your phone is stolen.

When you finish banking on the HFB Mobile Banking application, always log off. Be cautious when using public hotspots. Carefully consider your Wi-Fi and Bluetooth connection settings, even at a trusted retailer, as fraudsters can spoof the name of reputable hotspots. Download banking applications from reputable sources only to ensure the safety of your account information. Download the HFB Mobile Banking application by searching “Housing Finance Bank Uganda” in your phone’s app store.

Computer Security

Avoid downloading programs from unknown sources. Ensure your computer operating system, software; browser version and plug-ins are current. Before downloading an update to your computer program, first go to the company’s website to confirm the update is legitimate and that you understand the changes that it will come with. Install a personal firewall on your computer, keep anti-virus software installed and updated.

Be wary of conducting online banking activities on computers that are shared by others. Public computers should be used with caution. Online banking activities and viewing or downloading documents (statements, etc.) should be conducted, when possible, on a computer you know to be safe and secure.

Customer Care

Phone: +256 414 259 651 Phone: +256 414 259 652

Whistle Blowing Hotline

Phone: +256 702 010 905

Call Center

Phone: +256 417 803 000

Visit a branch

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