- Maintain the privacy of your personal identification number (PIN). Never, ever write it down or share it with anyone, including family members. To keep your PIN number current, it’s also a good idea to update it once a year
- Sign Up for Account Alerts. Housing Finance Bank offers alerts, sign up for them. These alerts inform you whenever there is irregular activity on your credit or debit card every time it is used
- Keep an eye on your surroundings, especially at night. If you notice any suspicious activity, such as a person waiting a few feet away, or if there are no lights nearby, avoid using that machine and look for another in a more public area
- As you approach the ATM, have your ATM card ready. If you have to search through your purse or wallet, criminals have a better chance of catching you off guard
- As you enter your PIN, use your body to “shield” the ATM keyboard. If you notice someone following you, leave and return later
- Take your receipts or transaction records with you at all times. This will avoid any of your personal information getting into the wrong hands
- Check the ATM for a card skimmer. A card skimmer is a device attached to an ATM’s payment terminal that steals your card information when you insert it to withdraw money. Your inspection can often detect a card skimmer. If the card reader slot feels loose or has a color scheme that differs from the bank’s branding, or if the keyboard doesn’t feel right (too thick, buttons don’t press easily, etc.), this is often an indication that a skimmer is present
Call Center Phone: +256 417 803 000
Toll-Free Phone: 0800 211 082