Custodial Services

Processing of Trade Instructions – Housing Finance Bank has capabilities to process trades in a wide range of asset classes such as; Equities, bonds, Treasury bills, fixed deposit receipts, Forex, etc. We enable clients meet their investment objectives by efficiently executing trades domestically, regionally and globally. In addition, we process transfers and keep appropriate records regardless of whether the securities have been issued in book-entry form or as certificates.

Asset Management – We have in place dedicated resources to handle your portfolio in various asset classes like securities through various depositories. Our controls are constantly reviewed by both our internal and regulatory Risk Management Teams.

Corporate Actions – Housing Finance Bank provides a complete range of services related to securities in custody such as dividend/interest proceeds collection and related tax treatment, redemptions, splits, subscriptions, conversions, AGM announcements, and proxy voting besides many others. We maintain a complete database of all corporate actions in the market related mainly to a client’s assets using several informational sources.

Proxy Voting – Housing Finance Bank Proxy voting enables you to take full advantage of your membership rights in companies where you hold stocks, and to act in accordance with the principles of good corporate governance. At the client’s instructions, our representative can personally attend the General Meeting and cast votes on behalf of the client according to their instructions. The proxies may be treated either on a case-by-case basis or on a standing instruction basis.

Income Payment Collection – Housing Finance Bank is experienced in all income proceeds payment collection such as dividend, interest, principal and redemption. We inform our clients in good time of upcoming interest payment, distributions and capital repayments relating to fund assets.

Tax Reclaims – We offer a full suite of services regarding tax compliance and processing for both local and foreign investors. Housing Finance Bank processes tax withholding and reclaims and provides clients with comprehensive information on all applicable tax laws and regulations, double taxation treatment, and tax documentation. Any amendments are reported as soon as available.

Cash Management Services – The Bank offers a full suite of cash management services for both local and foreign-based investors. In particular, our teams and systems support funds reconciliation, transactions in the Foreign Exchange Marketplace, Spot and Forward transactions execution etc.

Customer Care

Phone: +256 414 259 651 Phone: +256 414 259 652

Whistle Blowing Hotline

Phone: +256 702 010 905

Call Center

Phone: +256 417 803 000

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