Judith Owembabazi

Dear Valued Customer,
One of our values at Housing Finance Bank is that we cherish Customer Centricity. We recognise the fact that the customer is King and therefore everything that we do is to satisfy our valuable customers. In simple terms, customer service has been defined as the process by which your services or products are delivered in a way that allows the customer to access them in the most efficient, fair, cost effective, and humanly satisfying and pleasurable manner possible.

We acknowledge the fact that customer service is not ultimately the role of the customer service department, but rather that everyone in the organisation is fully accountable. I will leave you with a quote from Mahatma Gandhi, a famous politician and spiritual leader who once said that:

"A customer is the most important visitor on our premises; he is not dependent on us, but we are dependent on him. He is not an interruption in our work, but rather the purpose of it. He is not an outsider in our business, but rather a part of it. We are not doing him a favour by serving him; instead he is doing us a favour by giving us an opportunity to do so."

We take advantage of every opportunity to make it easy, view our:

  1. Our Customer Care Policies
  2. Our Customer Care Surveys

Judith Owembabazi
Head Marketing and Product Development

Customer Care